FAQ

Get your questions answered

Product information

How does the MovieMask work?

Place your smarthphone in the lid, put on a movie from any application that you like, close the lid and put your MovieMask on.

Which phones are the MovieMask compatible with?

The MovieMask is compatible with most phones that are not wider than 78,1 mm, usually defined as up to 6,2’’ screens. This includes, but are not limited to, all models of iPhone, Samsung S6, S7, S8 and S8 edge. However, some phones has a button on the side, that will interfere with our mount (like Sony Xperia and some models of HTC).

Who can use the MovieMask?

Everyone! Although, people with astigmatism might struggle with the focus.

Does it fit glasses?

Yes it does!

What’s in the box?

1 MovieMask, 1 linen bag to carry the MovieMask with you, and 1 cloth to clean the lens or your phone with.

What is the difference from VR?

Place your smarthphone in the lid, put on a movie from any application that you like, close the lid and put your MovieMask on.

Isn't this just another version of the cardboard headset I can buy for $9?

No - our lens system is unique in the way it is not splitting the image of the application on your smartphone. This mean you can use all the normal apps (AR, but also high-definition movies, games and more). MagiMask also has around 4 times the resolution of conventional stereoscopic headsets.

What is the resolution?

Due to our unique lens technology you will have 4 times the resolution as with conventional VR headsets. This is because the lenses allows you to utilize the entire screen, instead of splitting the image in two. As our product has an adjustable mount to fit different smartphones, the resolution will depend on which smartphone you have.

What headsets can I use?

Whichever you prefer!

You can use both wired and wireless headphones. If you used a wired headset, the cord should go through the zippers.

Payment, shipping and refund

What’s MovieMask’s return policy?

At MovieMask we operate with a 30 calendar day (from the day you ordered it) return policy. Please keep in mind that only items purchased directly from MovieMask can be returned. Should you want to return MovieMask merchandise not directly purchased from MovieMask, please be advised that we will not be able to process your request.

Moreover, returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed. Please make sure that the MovieMask merchandise to be returned is packaged according to the requirements of our carrier.

Where can I try the MovieMask?

We offer a 30 day return period for orders placed through our web store. This allows you to try the MovieMask and experience its unique features. If you don't want to keep it, you can return the MovieMask within 30 days from the day of purchase for a full refund, no strings attached.
The MovieMask is available in our web store (legg inn link), and on Indieogo.

What are the shipping costs?

Shipping costs for the MovieMask are included in the price. The shipping method may vary depending on your shipment address, country and region.

Does the price include VAT or other duties?

The pre-order campaign does not include all taxes and fees, and as a pre-order customer you will have to pay duties, fees and VAT relevant for the country of your shipment address.

MovieMask for Business

If you're interested in purchasing MovieMask for your company, please reach out to us at:
hello@moviemask.io
If you plan to order less than 10 units, please order through our webshop.